![]() Technical Support is not provided for Twonky DLNA Media playback issues regarding 3rd party media players, Smart TV, containers, codecs or media conversion software.Western Digital Technical Support does not support GPL Source Code compilation for My Cloud modification.The manipulation and or modification of My Cloud firmware 2.xx.xxx will be undone when the system is rebooted.Changing or altering Twonky configuration files is not supported.To rebuild the Twonky Database, please refer to Answer ID 7577: Rebuilding Twonky DLNA Media Server Database Support is not provide for Twonky DLNA Server thumbnail generation or DLNA Client thumbnail viewing issues.Support for Twonky DNLA Media Server is limited to the settings available and configurable in the My Cloud Dashboard.Western Digtial Technical does not provide support for the Twonky DLNA Server's Web Interface, Configuration and or Settings.We encourage sharing Twonky Media Player issues and solutions on the Twonky Community Forum and the WD Community Forum. My Cloud firmware includes Twonky DLNA Media Server version 7.2.9 Answer ID 28740: Western Digital Product Lifecycle Support Policy. ![]()
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